How can we help?

Shipping

Orders are reviewed after Paystack payment is confirmed. Delivery cost and delivery timing are confirmed at checkout where available, or by the support team after your order is received.

Delivery updates

Customers are responsible for providing complete contact and delivery details. If an address needs to be changed, contact us before the order is dispatched.

Returns

Return requests should be made within 7 days of delivery. Items must be unworn, unused, unwashed, and returned with original packaging, tags and proof of purchase.

Items not eligible

Items that have been worn, damaged after delivery, altered, washed, or returned without original condition checks may not be accepted.

Cancellations

Orders can be cancelled before dispatch. Once an order has been dispatched, it will need to follow the return process.

Refund approval

Refunds are processed after the returned item has been received, inspected and approved. Approved refunds are issued to the original Paystack payment method where possible.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact support with your order number and clear images within 48 hours of delivery.

Processing time

Refund timing may vary depending on Paystack, the payment channel, or the customer's bank. Support will confirm the status once a refund has been approved.